AIG Claims Step by Step
West Coast Global Insurance Services is sorry to hear that you have an accident or property damage claim to report, we hope you are safe and well.
After establishing your wellbeing and safety of others. You will need to do the following in order to submit a claim:
1) You are
2) Do NOT negotiate for the repair of your vehicle at the scene. Allow your insurance company to be involved to assist you during the claim process. (Negotiating with a 3rd party prior to your insurance adjuster being involved will void your claim from being paid.)
3) Have the following information ready to report your claim; and please find attached your policy for reference as well
- a. Policy Number –
MXP/ASP/MPE – 0000000 ** MHE/MHJ – 0000000 - b. Insured Name(s) –
FIRST LAST - c. Claim Details –
- d. Name of Contact or Representative in Mexico (Property Manager)
- d. Local Phone Number of your Contact or Representative (Property Manager)
- e. Email of your Contact or Representative (Property Manager)
4) CALL AIG Seguros Mexico by the following:
-
FROM AN AMERICAN PHONE. i. Dial the American TOLL FREE Number: 1-877-864-8535 - FROM A LOCAL TELEPHONE NUMBER FROM MEXICO.
i. Dial the Mexican TOLL FREE Number: 01 800 00 113 00 - If you are not able to access this number, you may also call our central office in Mexico City at the following number: Dial from a US Phone:
(011-52) 555-488-4724
SUBMITTING A CLAIM
Claims adjusters can work with you or your assigned point of contact (Property Manager).
Claims in Mexico are handled no differently than they are in the U.S. and Canada meaning that agents are not involved in the day to day of the claim as only the claims adjusters assigned by the insurance carrier have the authority to speak on behalf of the carrier during the claims process. Claims are filed just as they are here in the U.S. or Canada, by calling the Carrier claims (800 #) direct.
Once the claim has been reported to the company and a claim number and adjuster have been assigned, we ask that our clients update our office with this important information so we can start monitoring from our end to be sure everything is moving smoothly.
