CLAIMS – GNP (HOME)

For your benefit, we provide information and recommendations to act in case
of disaster…

1. Report the incident immediately by dialing 011-52-555-227-9000 or toll free
   from Mexico at 800-400-9000. Select Option 1 “Reportar un
   siniestro” (Report a claim). Then select Option 5
   “Daños” (Home). You will be asked to provide:
   1. Policy Number
   2. Name of the insured
   3. Nature of the loss
   4. Place and address where the loss occurred
2. Give notice to the competent authority according to the type of disaster,
   such as firefighters in case of fire or explosion or the police in case of
   theft.
3. Give written notice to us via a claim letter stating in detail what were
   the facts, what happened and possible causes of the loss. If authorities
   were contacted you will need to provide a certified copy of reports that
   were made to said authorities.
4. Home Assistance services can be requested by selection option
   1 “Reportar un siniestro” (Report a sinister) –
   Option 6 “Asistencia al hogar” (Home Assistance).
5. In case you need further information contact us by dialing
   011-52-555-227-9000 or toll free from Mexico at 800-400-9000.
6. Select Option 3 “Consultas y aclaraciones de su póliza o dar
   seguimiento a un siniestro” (Consultation and
   clarification of their policy or follow a claim) – Option 4
   “Daños” (Home) may consult regarding their claim. This
   can also be done by sending an e-mail to sinda@gnp.com.mx

These instructions are for informational purposes only, for more information
see the “Procedure in the event of a Loss”; section of
the General Conditions.