Claims – ACE Mexico Insurance

Call this number for CLAIMS provided by ACE Seguros:

(Toll Free) – 01 800 362 7288

Direct Number within Mexico 818 374 8053

The above numbers work from within Mexico only!

FROM THE UNITED STATES (866) 573 5677

In the event of a claim you or another insured will need to perform the following duties (If Applicable). We have no duty to provide coverage under this policy if your failure to comply with the following is detrimental to us. You will need to help us by seeing that these duties are performed:

1. Call the 01 800 362 7288 number from within Mexico. You will be asked to provide:
   1. Policy number
   2. Name of the insured(s)
   3. Nature of the Loss
   4. Place and address where the loss occurred
   5. IMPORTANT: Contact the Local Police Department in the event of a Theft or Accident and have for your Records a Police Report outlining the event of the loss. This is a Requirement of the Policy Conditions.
   6. Create an Itemized List of all Damaged and or Property that has been stolen due to a Theft. Provide a Clear Description including serial numbers, make & model including value to replace said items.
2. Give written notice to us or our agent as soon as is practical, which sets forth:
   1. The identity of the policy and the “named insured” shown in the Declarations;
   2. Reasonable available information on the time, place and circumstances of the “occurrence” or claim; and
   3. Names and addresses of any claimants and witnesses;
3. Cooperate with us in the investigation, settlement or defense of any claim or suit;
4. Promptly forward to us every notice, demand, summons or other process relating to the “occurrence” or claim;
5. At our request, help us:
   1. To make settlement;
   2. To enforce any right or contribution or indemnity against any person or organization who may be liable to an “insured”;
   3. With the conduct of suits and attend hearings and trials; and
   4. To secure and give evidence and obtain the attendance of witnesses;
6. With respect to Damage to Property Of Others under Section II, you will need to submit to us within 60 days after the loss, a sworn statement of loss and show the damaged property, if in an “insured’s” control;
7. No “insured” shall, except at such “insured’s” own cost, voluntarily make payment, assume obligation or incur expense other than for first aid to others at the time of the “bodily injury”.

For claims regarding Medical Payments to others you or another insured will need to perform the following:

1. The injured person or someone acting for the injured person will:
   1. Call the 01 800 362 7288 number from within Mexico
   2. Give us written proof of claim, under oath if required, as soon as is practical; and
   3. Authorize us to obtain copies of medical reports and records
2. The injured person will submit to a physical exam by a doctor of our choice when and as often as we reasonably require.

Thank you for choosing ACE Seguros

Call this number for CLAIMS provided by ACE Seguros:

(Toll Free) – 01 800 362 7288

Direct Number within Mexico 818 374 8053

Los números anteriores son para llamar únicamente dentro de México!

FROM THE UNITED STATES (866) 573 5677