Claims – Best Doctors in Mexico

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VERY IMPORTANT INFORMATION

REGARDING YOUR MEDICAL POLICY

PLEASE READ

As a policyholder with Best Doctors Medical Insurance you have access to an electronic interface called the Best Doctors Member Resources.
To log in, simply click the link:
http://www.bestdoctors-ins.com/en/member_resources.html

NETWORK OF HOSPITALS IN UNITED STATES

MEDICAL ELITE & PREMIER PLUS POLICY HOLDERS
(HOSPITAL NETWORK LIST) You can visit this website below to find physicians and facilities that are in the United Health Care Network.
https://www.providerlookuponline.com/uhc/po7/Search.aspx
You can choose any facility or Doctor when in Mexico (FREE CHOICE)
GLOBAL CARE POLICY HOLDERS (HOSPITAL NETWORK LIST)
Click This Link http://tinyurl.com/os6wm77
PRE-CERTIFICATION REQUIREMENTS
VERY IMPORTANT that you contact Best Doctors and notify them you will be seeing a doctor for treatment.
If Best Doctors IS NOT Pre notified prior to treatment of any kind (You will be responsible for 30% of all covered costs.)
To report a medical event: Best Doctors can be reached 24/7
Telephone: (866) 902-7775 / (305) 269-2521 / (212) 771-9274
Email: precert@bestdoctors.com
CLAIM SUBMISSION – IMPORTANT
All claims must reach Best Doctors within 180 days of the date of the medical service, or the claim could be denied.
Claims Department: Telephone: (305) 269-2521 Email: reclamos@bestdoctors.com
Submitting a Claim to Best Doctors

PRINT CLAIM FORM From this LINK – http://tinyurl.com/o6rh4zu

At the time of a claim, you must complete a claim form and send the claim form along with the original receipts showing the services from a medical facility to Best Doctors.
http://www.bestdoctors-ins.com/en/member_resources.html
EMERGENCIES notify Best Doctors within 48 hours.
Emergency Medical Evacuation
Your policy offers an Emergency Medical Evacuation benefit. This benefit will provide emergency medical evacuation if approved by an attending physician and if all policy provisions are met by ground or air to the nearest facility suitable to treat a life threatening condition.
This document is only a short synopsis of the pre-certification requirements and the emergency medical evacuation benefit of your policy. Please refer to your Master Policy Contract for detailed information.
BEST DOCTORS Contact Information
The Best Doctors Client Relations Department is available 24 hours per day.
If you are Medical Elite member: 1-(866) 902-9473
General Numbers:
Call USA: 1-(305) 269-2521 USA Toll Free: 1-(866) 902-7775 USA Fax: 1-(800) 476-1160
Collect Call outside the U.S: 1 (305) 269 2521 Local call from Mexico: 55- 4746- 9789
www.bestdoctors-insurance.com